How do I cancel or pause my treatment plan subscription?

We understand that circumstances may change or you may no longer require your treatment. This is why here at Pilot we have no lock-in contracts for any of our treatment plans, which means you can cancel at any time with no fee.

Just remember, you can delay your treatment at any time or if you’re not achieving the results you expected, you can access a free review with your prescribing practitioner to discuss alternative treatment options through your Pilot Profile.


Steps to Cancel your Subscription:

If you would like to cancel your subscription for good, simply log into your Pilot Profile and follow the below guide:

Please refer to our Refund Policy for cancellation cut-off times.

  1. Select ManageOrder in the active treatment plan you wish to cancel



  2. Select Help 


  3. Scroll down and click How to cancel my subscription


If you cannot see the option to cancel your treatment, or would like to unsubscribe from our emails, please send us a message here and our team will action this for you. Please Note: We are not able to cancel a processing order, as per our terms and conditions. You can read about our cancellation and refund policy here