The primary infection needs to be diagnosed by a doctor face-to-face. There’s a good reason why:
When treating your primary infection, a doctor will take a physical swab that confirms whether or not you have herpes and whether it is HSV-1 or HSV-2. It’s important to identify this because it may change the information you need to hear: the frequency of outbreaks and your risk of transmitting it to sexual partners changes depending on your diagnosis.