How do I track my order?

You will receive a tracking link via email for your order once it is ready for collection by the courier.

Please note: if your order is being compounded, it can take between 3-10 days to be collected by the courier. You can find more information on this in your emails.

Erectile Dysfunction, Premature Ejaculation, Herpes, Hair-Loss, Acne, Sleep Treatment Plans: 

Your order will be sent via AusPost, and you can track your order by:

    1. Using the AusPost app
    2. Subscribing to SMS updates from AusPost
    3. Finding the link in your email from Pilot

You can find out when to expect your order to arrive here.

The Weight Reset Program Treatment Plans: 

If you’re located in Western Australia, Tasmania, Australian Capital Territory, or South Australia:

Your order will be sent using StarTrack and you can track your order by either:

    1. Using the AusPost app
    2. Subscribing to SMS updates from AusPost or StarTrack
    3. Find the tracking link in your email from Pilot.

You can find out when to expect your order to arrive here.

If you’re located in New South Wales, Victoria or Queensland:

Your order will be sent via a cold freight courier called HDS.

When your order has been picked up by the courier, you’ll receive an email and SMS notification with a tracking link.

You will also receive the following SMS notifications from the courier:

    1. The night before your delivery, you will receive a tracking link with an ETA.
    2. On the day of delivery, when the courier is 6 stops away from the delivery location.
    3. When the order has been delivered.

You can find out when to expect your order to arrive here.