The Refund Cutoff Time is 11:59pm the day before the applicable order processing date of your subscription.
Subject to rights that cannot be waived under Australian Consumer Law, cancellations after the Refund Cutoff Time will not be subject to a refund.
For example: If your order is due to process on the 15th of July, you must cancel your subscription by 11:59pm on the 14th July. If you cancel your subscription after this cut off period, you will not be eligible for a refund on the order.
In some circumstances, if you cancel your order after the Refund Cutoff Time you may receive a refund. Those circumstances are:
- our partner pharmacy cannot fulfil your order due to lack of stock
- a product or pricing error is identified
- a product is faulty
If you are eligible for a refund under one of the above circumstances, please message us here.
Frequently Asked Questions