If your doctor determines that Pilot is not the right fit, you’ll receive a full refund of your $20 consultation fee. Once your refund is processed, please allow 5-10 business days for the funds to be returned to your account.
If you’ve already had your doctor consult and purchased your first round of treatment, unfortunately, you will not be eligible for a refund.
Refund of Medication:
Unfortunately, we can not provide refunds for prescription medication.
Our pharmacies follow a strict code of professional practice. It's important to ensure that medicines that our customers receive have been produced and stored under strict conditions. As such, no returns are possible as we are unable to guarantee that medicines have been stored properly and have not been tampered with.
That being said, if your products have not yet shipped we will do our best to cancel your treatment before it is sent and, in this case, we may be able to issue a refund.
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