How do I confirm and pay for my initial order?

You will only be able to purchase your treatment once you have confirmed you would like to proceed with the treatment plan in your text-based consult and your consult has been completed. If you are having trouble accessing your consult, please message us here

Follow the below instructions to purchase your treatment plan.

  1. Login to your Pilot Account

  2. Select View treatment plan under your consultation.

  3. Read all of the information provided by your practitioner. At the bottom of the page there will be a section where you can ask your practitioner questions. Select Continue to Payment to proceed.

    Please note, if you ask your practitioner further questions, this will reopen your consultation. You will not be able purchase your treatment plan until your practitioner has replied and completed your consultation.

  4. The next page is Safety information from our partner pharmacy, please read through all of this information carefully. If you have any questions for the pharmacy, you can ask these in this section. Once you are ready to proceed, ensure you have confirmed the two statements by ticking both boxes and clicking Continue to Shipping.

  5. Enter your full name, address you want your order shipped to and your phone number. Enter your payment details and any discount code you would like to use (please note you can only use one discount code per order). If you have paid a consultation fee, this may be credited to your treatment plan cost, depending on your treatment plan. Select Confirm $ Payment.

  6. Your order is now being processed. Find out about Pilot's shipping times here.