Depending on your treatment type, your delivery will most likely have "Authority to Leave," meaning the courier leaves your order somewhere safe. If the courier can't leave your order safely, they'll leave a card with instructions on how to collect it or arrange a redelivery.
If you know you'll be away
If your order hasn't been processed yet (check your processing date on your Hims profile, you have a few options:
1. Refill your next order early to make sure you have your treatment before you go away.
2. Delay your next order so it arrives once you're back.
3. Update your shipping address to have your order delivered to you while you're away.
If your order has already been processed, track it via the Australia Post app or MyPost. Your delivery needs a signature. If you'd like the driver to leave your order somewhere safe when nobody's home, enable SafeDrop via the Australia Post app.
If you need to update your address for an order already on its way
1. If you have your tracking link, update your address using the Australia Post app.
2. If you don't have your tracking link, let us know your updated address by submitting a request here.