I am going away soon and won’t be home for my delivery, what can I do?

If your order is upcoming and has not been processed yet (you can see your processing date on your Pilot Profile), you have the below options:

  1. Refill your next order early to ensure you have your treatment before you go away.
  2. Delay your next order so that your order arrives once you get back.
  3. Update your Shipping Address on your Pilot account to have your order delivered to you while you are away.

If your order has already been processed, you can track order is by downloading the AusPost App [Link] or through MyPost [Link]. Your delivery will require a signature. If you want the driver to leave your order in a safe place if nobody's home, you can enable SafeDrop via the AusPost app.