I’m never home to receive my order, what can I do about this?

If you are on the Weight Reset Program your order will be sent via cold freight using a courier called Home Delivery Services.

Our courier operates on an “Authority to Leave” service. If you’re not home, the driver will leave your order in a safe place. As your treatment must be stored in the fridge after being delivered, if you are not able to be home it is best to organise an alternative address for delivery or organise someone to be at your address to receive your delivery.

If you would like to have your address changed for delivery, please let us know your updated address by sending us a message here.

Note: If your order is being sent via AusPost you’ll be able to monitor your order delivery and update your address through the Auspost App. You are also able to have any of your Pilot orders that are sent via AusPost to a P.O Box or Parcel Locker.