Getting a physical script
If you would prefer to have a physical script sent to you, we can organise that on your behalf.
Please note that our practitioners are located remotely around Australia so, if you do choose to have a script sent to you instead of purchasing your treatment off our platform, it may take up to 3 weeks for your script to arrive. The process for this takes time as, once the doctor has handwritten your script, they must send it to us first so we can make a copy for our records before it is sent to you. There is also an additional processing fee of $25 for this service.
If you choose to fulfil your script this way, Pilot would not be able to assist with any follow-up consultations as your treatment plan will no longer be tracked through our system.
If you purchase the treatment online with Pilot, we provide free express shipping (usually taking 1 - 3 days), and all follow-up consultations/ on-going communication with the doctor is free.
If you are still sure you would like a physical script delivered, you will need to verify your ID via Australia Post ID verification. This allows us to ensure that you are over 18 and that the treatment is prescribed to the right person. We also need you to confirm your full postal address via your Pilot profile.